Bonjours, après avoir envoyé un message a hlcdkey, 4h après il mon répondu, mais en anglais.. et je ne métrise pas l'anglais.. Si quelqu'un pouvais mon traduire les point important du mail je vous en remercie.
"Dear Valued Customer,
Thank you for contacting Vivendi Universal Games about Half-Life 2 game.
We no longer issue cd-key replacements for Half-Life 2 or other Half-Life/Counter-Strike games.
We are sorry for any inconvenience this may have caused.
Please see below instructions “How to reset cd-key and transfer the key to another Steam account” offered by Steam support.
We’ve also included web links below for Cd-key, Steam account or other Steam related issues.
Cd-key issues when registering with Steam, you can view the answer here or copy and paste the below address into your browser to access the site.
3. If you need to submit an incident or contact Valve Support regarding Steam related problems, you can view the answer here or copy and paste the below address into your browser to access the site.
Duplicate cd-key, the cd-key you've entered has already been registered to an existing Steam account. You will not be able to play Half-Life 2 retail unless you provide an unclaimed cd-key.
Solution:
You need to submit your Retail CD-Key to Valve to get it Reset to a new Steam Account.
Retail Package CD-Key Reset from Valve
If you still have your original printed CD-Key and product CD from a retail package for a Valve product to prove ownership, Valve can reset your CD-Key however, there is a $10.00 handling fee for this service.
If you need a Half-Life 2 CD-Key to be reset, there is no charge for the service.
If it is within 30 days of your date of purchase of a game using a WON CD-Key (xxxx-xxxxx-xxxx format) you may include your receipt to have the $10.00 fee waived.
WON CD-Keys that were purchased USED either through Retail or EBay will need to pay the $10.00 fee
This transfer will remove the cd-key from the account that is currently using the cd-key, and add it to your account. To do this you will need to have a working Steam account (create a new one, if you do not have one or do not have access to your current account).
You will need to mail Valve the following items to reset the CD-Key:
The original printed CD-Key. This must include the original packaging the CD-Key was printed on (e.g. the CD jewel case). No copies, photos or scans will be accepted.
Please ONLY SEND THE ORIGINAL PRINTED CD-KEY. DO NOT SEND YOUR CDs OR OTHER PACKAGING.
Your email address, phone number and mailing address.
The Steam Account Name that you want the CD-Key assigned to.
$10.00 (US Dollars). Only money orders or a bank cashier check in US Dollars will be accepted. For Half-Life 2 Retail Package owners, there is no charge for this service. Valve cannot process incomplete CD-Key reset requests. If you cannot provide all of the above items, Valve will be unable to help you and will return your payment.
NOTE: Valve will not reset CD-Keys that have been disabled or banned for violations of the Steam Subscriber Agreement and/or End User License Agreement (e.g. cheating or piracy).
Send the information typed and printed (not handwritten), and specify the use of any numbers in the names or email accounts. For instance, "B0B" has the number zero in it; you would need to point this out to Valve.
Please include all of the above items and send your package to:
CD Key Reset
Valve Corporation
PO Box 1688
Bellevue, WA 98009
USA
NOTE: Please use the form from the web address below for submitting your cd-key to be reset.
Click here for the web form or copy and paste the below address into your browser to access the form.
Question
tqctouNet
Bonjours, après avoir envoyé un message a hlcdkey, 4h après il mon répondu, mais en anglais.. et je ne métrise pas l'anglais.. Si quelqu'un pouvais mon traduire les point important du mail je vous en remercie.
"Dear Valued Customer,
Thank you for contacting Vivendi Universal Games about Half-Life 2 game.
We no longer issue cd-key replacements for Half-Life 2 or other Half-Life/Counter-Strike games.
We are sorry for any inconvenience this may have caused.
Please see below instructions “How to reset cd-key and transfer the key to another Steam account” offered by Steam support.
We’ve also included web links below for Cd-key, Steam account or other Steam related issues.
Cd-key issues when registering with Steam, you can view the answer here or copy and paste the below address into your browser to access the site.
Start Web link ---> http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=70 <---End Web Link
2. If you can’t log into your Steam Account, you can view the answer here or copy and paste the below address into your browser to access the site.
Start Web link ---> http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=59 <---End Web Link
3. If you need to submit an incident or contact Valve Support regarding Steam related problems, you can view the answer here or copy and paste the below address into your browser to access the site.
Start Web link ---> http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=294 <--- End Web link
Thank you,
Vivendi Universal Games
Problem:
Duplicate cd-key, the cd-key you've entered has already been registered to an existing Steam account. You will not be able to play Half-Life 2 retail unless you provide an unclaimed cd-key.
Solution:
You need to submit your Retail CD-Key to Valve to get it Reset to a new Steam Account.
Retail Package CD-Key Reset from Valve
If you still have your original printed CD-Key and product CD from a retail package for a Valve product to prove ownership, Valve can reset your CD-Key however, there is a $10.00 handling fee for this service.
If you need a Half-Life 2 CD-Key to be reset, there is no charge for the service.
If it is within 30 days of your date of purchase of a game using a WON CD-Key (xxxx-xxxxx-xxxx format) you may include your receipt to have the $10.00 fee waived.
WON CD-Keys that were purchased USED either through Retail or EBay will need to pay the $10.00 fee
This transfer will remove the cd-key from the account that is currently using the cd-key, and add it to your account. To do this you will need to have a working Steam account (create a new one, if you do not have one or do not have access to your current account).
You will need to mail Valve the following items to reset the CD-Key:
The original printed CD-Key. This must include the original packaging the CD-Key was printed on (e.g. the CD jewel case). No copies, photos or scans will be accepted.
Please ONLY SEND THE ORIGINAL PRINTED CD-KEY. DO NOT SEND YOUR CDs OR OTHER PACKAGING.
Your email address, phone number and mailing address.
The Steam Account Name that you want the CD-Key assigned to.
$10.00 (US Dollars). Only money orders or a bank cashier check in US Dollars will be accepted. For Half-Life 2 Retail Package owners, there is no charge for this service. Valve cannot process incomplete CD-Key reset requests. If you cannot provide all of the above items, Valve will be unable to help you and will return your payment.
NOTE: Valve will not reset CD-Keys that have been disabled or banned for violations of the Steam Subscriber Agreement and/or End User License Agreement (e.g. cheating or piracy).
Send the information typed and printed (not handwritten), and specify the use of any numbers in the names or email accounts. For instance, "B0B" has the number zero in it; you would need to point this out to Valve.
Please include all of the above items and send your package to:
CD Key Reset
Valve Corporation
PO Box 1688
Bellevue, WA 98009
USA
NOTE: Please use the form from the web address below for submitting your cd-key to be reset.
Click here for the web form or copy and paste the below address into your browser to access the form.
Start Web link ---> http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/fattach_get.php?p_sid=_qPu1KNh&p_tbl=9&p_id=70&p_created=1123541090 <-----End Web Link
NOTE: Your cd-key will be returned via US Mail once it has been reset (please allow 6-8 weeks for return). "
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